Refund policy

Return Policy

At Cozy Manor, we want you to be delighted with your home decor purchases. If an item does not suit your space, we offer a straightforward return window. Please review our return conditions below.

1. Return Window

Customers may request a return within 30 days from the documented date of delivery. Return requests submitted after 30 days will not be accepted.

2. Return Eligibility and Conditions

To be eligible for a return and refund, items must strictly meet the following standards:

  • The item must be completely unused, unwashed, and in its original, brand-new condition.
  • Bedding, blankets, and cushion covers must be free of hair, lint, odors, perfume scents, or laundry detergent smells.
  • All original tags, packaging bags, inserts, and protective wraps must remain intact.
  • Items showing signs of washing, wear, stains, or damage will be rejected during quality inspection.

3. Return Shipping Costs

The customer is responsible for paying all shipping costs for returned merchandise. Return shipping costs are non-refundable. We recommend using a trackable shipping service, as Cozy Manor cannot guarantee receipt of returned items without tracking proof.

4. How to Initiate a Return

  1. Contact our support team at support@cozmanor.store within 30 days of delivery with your order number and item details.
  2. Our team will review your request and provide you with an authorized return warehouse address and instructions.
  3. Do not ship returns to the corporate office address or origin parcel address. Unauthorized returns cannot be processed.

Refund Policy

This Refund Policy outlines our procedures for order cancellations and approved refund processing.

1. Order Cancellations and Modifications

  • If you need to change or cancel an order, contact us immediately at support@cozmanor.store.
  • We operate a strict 1 - 2 hour cancellation window from the moment of purchase.
  • Once this window closes, orders enter automated fulfillment and cannot be modified or canceled. If you no longer need the product, please follow our standard return process upon delivery.

2. Inspection and Approval

Upon arrival at our return facility, our inspection team will verify that items meet our condition criteria (unwashed, undamaged, all original packaging included). You will receive an email notification regarding the approval or rejection of your return.

3. Refund Timing

Once approved, your refund is processed immediately to your original payment method within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have not seen your credit post after receiving approval:

  • Check your bank statement or credit card account again.
  • Contact your bank or card issuer, as financial institutions often require processing time before funds appear.
  • If you still have not received your funds, please reach out to support@cozmanor.store.